Privacy Policy

Last updated: 6 October 2026

1. Who we are

This website is operated by Heliostrata Group Ltd (“HelioStrata”, “we”, “us”), a company registered in England and Wales, company number 17493218. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX.

We are the controller of the personal data described in this policy. You can contact us at info@heliostratagroup.com.

2. Information we collect

• Enquiry form. When you use the enquiry form we receive your name, company, email address, phone number (if you provide one), the type of enquiry you select, and the message you write.
• Email. If you email us directly, we receive your email address and the contents of your message.
• Technical data. When you visit the website, our hosting and security provider processes technical data such as your IP address, browser type, the pages requested and the date and time of the request. This is needed to deliver the site and keep it secure.

Please do not include sensitive personal information in your enquiry unless it is necessary for us to understand it.

3. How we use your information

We use the information you provide through the enquiry form or by email to respond to your enquiry and to keep a record of that correspondence. We do not use it to send marketing newsletters.

Our legal bases under UK data protection law are:

• Legitimate interests, to respond to enquiries, discuss potential commercial opportunities, keep business records and keep our website secure; and
• Steps taken at your request before entering into a contract, where your enquiry relates to a possible commercial arrangement.

4. Who we share it with

We do not sell your personal data. We share it only with providers that help us run the website and handle email, and where the law requires:

• Cloudflare, which hosts the website and provides security services.
• Google, which hosts our email (Google Workspace), including the info@heliostratagroup.com mailbox, and runs the service that receives enquiry form submissions and delivers them to that mailbox.
• Google Fonts. The website loads its typefaces from Google, so your browser connects to Google’s servers when a page loads and your IP address is shared with Google for that purpose.
• Professional advisers, regulators or law enforcement, where we are legally required to or need advice to protect our legal rights.

5. Transfers outside the UK

Some of our providers may process data outside the UK. Where that happens, we take steps to ensure appropriate safeguards are in place as required by UK data protection law.

6. How long we keep it

We keep enquiry information for as long as we need it to deal with your enquiry and any resulting business relationship, and for a reasonable period afterwards for our records, unless the law requires us to keep it longer. We then delete or anonymise it.

7. Security

We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Cookies

This website does not set cookies of its own, and we do not use analytics or advertising trackers. Our hosting provider may use technologies that are strictly necessary to deliver and secure the site.

9. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data in certain circumstances;
• ask us to restrict how we use your data in certain circumstances;
• object to us using your data where we rely on legitimate interests; and
• ask for your data in a portable format where this applies.

To exercise any of these rights, email info@heliostratagroup.com. We aim to respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concern first.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.